IPTV FAQ: everything you want to know
Straight answers about IPTV services, players, playlists, picture quality and how our subscriptions work. Can't find yours? Ask us.
Getting started
What is IPTV?
IPTV means internet protocol television. TV channels and on-demand video are delivered over the internet rather than through a satellite dish or cable network, and you watch them in an app called an IPTV player.
What do I need to use an IPTV service?
A broadband connection (10 Mbps for HD, around 25 Mbps for 4K), a compatible device — Smart TV, Firestick, Android box, phone, tablet or computer — and an IPTV player app such as IPTV Smarters Pro or TiviMate.
How do I subscribe to IPTV with Frensh IPTV?
Choose a plan in the pricing section, fill in the short order form and reply to our email to pay by bank transfer or cryptocurrency. Once payment is confirmed you receive your login by email.
What details will I receive?
Xtream codes (server URL, username and password) and an M3U playlist link. Most IPTV players accept either; MAG boxes use a portal URL instead.
IPTV players & devices
What is the best IPTV player?
For most people, IPTV Smarters Pro (works almost everywhere) or TiviMate IPTV player (best on Android TV and Firestick). We compare them in IPTV Smarters Pro vs TiviMate.
Does it work on Firestick and Smart TVs?
Yes — Fire TV Stick, Samsung and LG Smart TVs, Android TV, Apple devices, Windows, Mac and MAG boxes. Step-by-step instructions are in the IPTV setup guide.
Can I use IPTV Smarters instead of IPTV Smarters Pro?
Yes. IPTV Smarters, IPTV Smarters Pro and the Lite versions all support Xtream codes and M3U playlists, so your Frensh IPTV login works in any of them.
How many devices can I use?
The number of simultaneous screens depends on your plan. If you want to watch on several screens at once, contact us before ordering so we can set it up correctly.
Streaming quality
Why does an IPTV stream buffer?
Usually because of Wi-Fi congestion, a slow connection or an overloaded provider. Use Ethernet where possible, restart your router, and pick Premium if you watch a lot of live sport at peak times.
Do you offer 4K IPTV?
Yes. Premium plans include 4K/UHD channels. You need a 4K screen and device, and a stable connection of about 25 Mbps.
Is there a TV guide (EPG)?
Yes. EPG data is available for supported channels and loads automatically in players like TiviMate and IPTV Smarters Pro.
Plans & payment
What is the difference between Standard and Premium IPTV?
Standard is a budget-friendly IPTV subscription in HD. Premium (our lux IPTV tier) adds anti-buffer servers, 4K channels, sports-event priority and a larger VOD library.
Which payment methods do you accept?
Bank transfer and cryptocurrency, both with 15% off. Card and PayPal are listed as coming soon.
Is there a contract or automatic renewal?
No contract. You pay for 1, 3, 6 or 12 months up front and decide yourself whether to renew.
What is your refund policy?
Please read our Refund Policy for the exact conditions before ordering.
Legal & privacy
Is IPTV legal?
IPTV is a legal delivery technology used by broadcasters and telecom companies around the world. Whether a specific IPTV service is legal depends on whether it holds the rights to the channels and content it distributes, and on the law in your country. You are responsible for checking the rules where you live before subscribing.
Do you share my personal data?
No. We use your email to deliver your order and support you. See our Privacy Policy for details.